Release Summary
This release delivers enhancements to your operational efficiency and customer experience includingKitchen Display System (KDS) optimizations for multi-station environments and multi-coupon usage improvements. We also upgraded our CRM email infrastructure to ensure consistency across communications, and implemented additional inventory management layers to provide further safeguards against overselling. Canadian locations will benefit from clarified Interac refund processing, while all clients gain streamlined administrative workflows.
New Features & Enhancements
SnowCloud Portal
Direct Product Links for Enhanced Marketing
In Products > Activity Shops > Menus & Items you can generate shareable direct URLs for individual products by clicking on the edit pencil next to an item to expose the link, enabling you to:
- Create targeted marketing campaigns with specific product links
- Enhance social media and email marketing effectiveness
Enhanced Performance & Functionality
SnowCloud Operator App
Kitchen Display System (KDS) Workflow Optimization
Multi-Station Order Routing
- Orders containing items for multiple KDS stations now route to the appropriate stations
- Action buttons (“Done,” “Run”) appear only for single-station orders
- Orders can simultaneously exist in both “todo” and “expo” states for improved workflow management
Real-Time Syncronization
- All connected KDS screens update instantly across all devices
- Operational actions and order status changes are immediately reflected system-wide
Comprehensive Order History
- All completed orders for a given Food & Beverage location appear in KDS history
- Table numbers and order dates & times persist throughout the entire order lifecycle
System Reliability & Backend Upgrades
SnowCloud Portal
CRM Email Infrastructure Modernization
Our CRM email processing system has been completely migrated to a new, robust backend infrastructure, ensuring:
- Improved multifactor authentication email delivery
- Consistent receipt generation and distribution
- Seamless CRM template functionality
Resolved Support Tickets
Pricing & Inventory Management
Inventory Calendar Pricing
- Implemented safeguards for inventory calendar entries with infinite available quantities to resolve discount pricing reversions to rack rate during cart processing
Package Product Inventory
- Enhanced real-time inventory tracking accuracy provides more safeguards to help prevent overselling
Coupon & Discount Application
We’ve resolved a critical issue affecting multi-voucher and discount code application in the SnowCloud Shop across all client accounts. Customers can now seamlessly:
- Apply multiple eligible vouchers within single transactions
- Apply single & multi-use promos to duplicate items in a single transaction
Payment Processing for Interac Transactions
Canadian Interac (debit) refunds must now be processed through the SnowCloud app using a credit card terminal. This change ensures compliance with payment network regulations and prevents failed refund attempts.
Enhanced System Safeguards
New protective measures include:
- Advanced validation for refund processing attempts
- Improved error handling across payment networks
Support & Next Steps
If you have questions about any of these updates or need assistance with implementation, please don’t hesitate to contact our support team.
