Web Accessibility.

SnowCloud is committed to making sure our site and product is physically accessible all. This includes ensuring that all visitors have full access to our websites. In particular that those individuals with disabilities have equal access and opportunity to benefit from our website experiences. We are actively striving to deliver a web experience that is aligned with the Web Content Accessibility Guidelines (WCAG) 2.0, specifically the "A" and "AA" criteria.

To ensure a seamless user experience for all our customers, current efforts are focused on delivering digital experiences that:

  1. Are compatible by commonly used screen readers
  2. Have full keyboard operability
  3. Communicate all necessary information without dependency on color
  4. Ensures video accessibility

This is just a few of the efforts that will culminate in providing universal accessibility to our website and its content. This effort is an ongoing process and we are eager to hear from you regarding any problem you may have encountered on our site. Please contact us via options below and we will get back to you shortly to work through your issues, make sure your needs are served, and ensure that proper steps are taken so that the problem is not encountered again in the future.

To contact us, please follow the following guidance:

By email: privacy@snowcloud.io

By phone: (201) 559-1158

By mail: Privacy Officer SnowCloud LLC, 112 Main Road, Suite 4, Montville, NJ 07045

Product Sales

Easily create, manage, and sell all your products online, onsite or in your custom resort guest app.

  • Design & build your Estore and App Store
  • Create your products
  • Apply accounting rules including: cash vs deferred revenue options
  • Set inventories and access controls
  • Manage taxes and any additional fees

Access Control

Validate, fulfill, and manage access for admission, rental, and lesson products all from a phone through our resort operator app.

  • Validate purchases and encode media with a phone
  • Allow for guest self-encoding
  • Allow guests to use their phone as their access media
  • Passive UHF RFID, NFC and BLE scanning options

Resort Branded Guest App

Allow your guests to use their phone as their media, interact, transact and control their entire onsite experience through our provided resort guest app.

  • Personalize to your resort/venue
  • In app resort product purchasing
  • Resort maps
  • Snow & weather reports
  • Mobile food ordering
  • In app purchasing for food, retail, access products or any product you choose
  • Customizable news feeds

Retail

Easily run your property's retail sales and management needs through our Retail Sales module.

  • Inventory management & control
  • Retail specific reporting
  • Mobile point of sales
  • Allow for in-app retail purchases
  • No peripheral hardware needed

Food & Beverage

Run your quick service, table-served, bar and other F&B needs through our easy-to-use Food & Beverage module.

  • Inventory management & control
  • Built in mobile KDS system
  • Mobile ordering & payments
  • Allow for in-app food & beverage ordering
  • Reservations & time-slot pick up appointments

Rentals

Manage your rental businesses including inventory control and time-slot based bookings through our Rental module.

  • Online collection of guest data
  • Mobile fulfillment
  • Automated DIN calculations
  • Allow for time-slot based arrivals and product sales
  • Inventory control and management
  • Rentals specific reporting

Lessons

Manage your lesson businesses including inventory and time-slot based bookings through our Lessons module.

  • Online collection of guest data
  • Mobile fulfillment
  • Online or in-app bookings
  • Built in team scheduler
  • Allow for in-app tipping and post lesson communication
  • Lessons specific reporting

Groups

SnowCloud allows you to seamlessly support and book the various groups that frequent your business.

  • Create custom group stores
  • Manage payment types: Accounts receivable, single purchase, individual pay
  • Control and manage group access
  • Customized group reporting

Mobile Management

Conveniently manage your business from anywhere. Get real-time reporting, content management tools and guest service tools available on any web-enabled device.

  • Invite team members and set access permissions
  • Access robust reporting and guest profile data
  • Manage guest service issues
  • Issue service recovery and promos
  • Update trail and feature statuses
  • Integrated charge back and fraudulent charge management tools

Waivers

With SnowCloud you can collect waivers on 100% of your guests if you chose.

  • Manage waiver requirements at the product level
  • Ability to upload and apply multiple waivers for various product types
  • Access guest waiver data

CRM

Access your guest data and purchaser lists to use for tactical marketing campaigns.

  • CRM dashboard
  • Access robust guest reporting
  • Create and manage in-platform messaging and emails
  • Create and manage email marketing, SMS and trigger-based marketing campaigns

SnowPay Payments

SnowPay offers an accelerated online and on-property payment process that lets customers securely save their credit card and billing information. This can save your customers time when they check out using your resort branded app or if they use their media as a form of payment.

  • Easy set up
  • Accept multiple forms of payments: credit card, debit card, E Gift Cards, Apple and Google Pay
  • Payments automatically deposited into your account
  • Combat fraud with industry-leading in-platform fraud detection and chargeback dispute tools
  • Easily manage reconciliations and refunds
  • Allow for automatic recurring membership and other advanced payment structures
  • Certified PCI compliant payment processing

Powered by the #1 ranked payment processor in the world.

Managed Hosting

Our cloud-based solution offers the highest levels of online security and scalability.

  • Our hosting automatically scales resources based on your traffic demands
  • No onsite servers to maintain or protect
  • All data is safely stored on the cloud with real-time data back ups

Security

SnowCloud offers world-class platform security and data protection.

  • Two factor authentication for all team member and guest account access
  • Data hosted and protected cloud with multiple real-time back ups
  • Certified PCI compliant payment processing and guest data protection
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