Privacy.

SNOWCloud Privacy Policy

Effective Date of Policy: August 16, 2021

Introduction.

This Privacy Policy ("Policy") exists to inform users of the SnowCloud platform and the SnowCloud mobile application about the way that SnowCloud LLC (the "Company" or "SnowCloud") collects, uses, and shares personal information. Please read the following information carefully and take it into consideration when deciding whether to share personal data with us.

Definitions.

The word "Customer", as used throughout this Policy, shall refer to the entity that contracts with SnowCloud to utilize SnowCloud and provide cloud-based ticketing services and sales through the SnowCloud platform.

The word "Guest", as used throughout this Policy, shall refer to the individual(s) or entities purchasing admission products or any other product or service from Customer through the SnowCloud platform.

What is Personal Data?

SnowCloud will identify the purpose for which personal information is collected at or before the time the information is collected or, when appropriate, at or before the time the personal information is used for a new purpose. We only process this information after careful consideration related to the risks of your privacy. As detailed in this Privacy Policy, we offer you control over your personal information, when possible.

We generally collect the Guest's personal information to fulfill a contractual obligation so that Customer can establish and maintain a responsible relationship with its Guests. The Customer typically needs your personal information for a reason related to the Customer's business (for example, to sell you an admissions product) or other legitimate interests. These legitimate interests include:

  • To understand the needs and preferences of the Guests; and
  • To develop, enhance, market and/or provide products and services to the Guests; and
  • To manage and develop SnowCloud's business and operations including transfer of data among affiliated entities in order to optimize the Guest experience; and
  • To meet legal and regulatory requirements; and
  • To make certain that the Guest is receiving the proper services at Customer's site and equipment necessary for the activity that the Guest will be participating in; and
  • To prevent risk and fraud; and
  • To assist with marketing and other communications; and
  • Providing and improving our products and services.

Collection of Personal Information.

Personal information that we may collect includes the Guest's name, title, company or organization, home and/or business address, email, phone numbers and credit card information, or other personal data as defined above. SnowCloud collects this information for the Customer's use and ease of interaction with their Guests.

SnowCloud utilizes a third-party processor that collects the credit card information and SnowCloud never has access to this information. Personal information excludes certain information such as publicly available information. This website may collect certain information about your site visit including the name of the internet service provider and the Internet Protocol (IP) address through which you accessed the internet; the date and time you accessed our website; the pages that you accessed while on our site; and the internet address of the website from which you linked to our website. Federal COPPA (Children's Privacy Protection Act) regulations prohibit solicitation by email of any youth 13 years old and younger and requires any subscriber to email newsletters and/or mailing lists to be at least 14 years of age.

When do we collect information?

We collect information from the Guest when they register on our Site, when the Guest enters information on our Site, or in connection with the Guest purchasing and receiving SnowCloud's service, products or other related service.

How do we use your information?

We will use the Information we collect from the Customer and the Guest for various commercial purposes including but not limited to:

  • To allow Customer to better personalize the Guest experience; and
  • To allow us to deliver the type of content and product offerings in which the Guests are most interested; and
  • To improve our website, platform and app in order to better serve Customer and Customer's Guests; and
  • To send periodic emails regarding our and other third party's services.

Consent.

Consent is defined as voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Consent must be express and can be provided directly by the individual or by an authorized representative. Express consent can be given orally, electronically or in writing.

In obtaining consent, SNOW Cloud shall use reasonable efforts to ensure that an individual is advised of the purposes for which personal information will be used or disclosed. Purposes shall be stated in a manner that can be reasonably understood by the individual. SnowCloud will seek consent to use and disclose personal information at the same time it collects the information. SnowCloud will require individuals to consent to the collection, use or disclosure of personal information as a condition of the supply of a product or service only if such collection, use or disclosure is reasonably required to fulfill the identified purposes.

Disclosure of Personal Information.

Only SnowCloud employees with a business need to know, or whose duties reasonably so require, are granted access to personal information about individuals. SnowCloud may disclose an individual's personal information to a person who in the reasonable judgment of SnowCloud is seeking the information as an agent of the individual; a company or individual employed by SnowCloud to perform functions on its behalf, such as but not limited to research or data processing; another company or individual for the development, enhancement, marketing or provision of any of SnowCloud's products and services; an agent used by SnowCloud to collect the individual's account; a public authority or agent of a public authority, if in the reasonable judgment of SnowCloud it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information; another entity as part of a merger, a sale of assets or all or part of a business, or any other corporate change or re-organization; a third party or parties, where the individual consents to such disclosure or disclosure is required or permitted by law.

Use of Personal Information.

SnowCloud is responsible for personal information in its possession or under its control. SnowCloud shall take appropriate and reasonable steps to protect personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction. Any and all personal information collected will be used only by SnowCloud and its affiliated entities including but not limited to Sales Force, a cloud-based software company. Except as otherwise described in this Privacy Policy statement, personal information collected by any means will not be shared outside of SnowCloud and its affiliated entities without Customer's consent. SnowCloud shall use appropriate means to protect personal information while information is being processed by a third party on behalf of SnowCloud.

Your Rights.

You have the right to "opt-out" of our collection of personal data at any time. Should you desire to so, please contact our Data Protection Officer at privacy@snowcloud.io to ensure that we do not continue to collect and store your personal information.

You also have the right to access your personal information. Should you wish to access your personal data which we have stored, please contact us at the provided contact information and we will respond to your request within seven (7) business days.

You have the right to be forgotten within SnowCloud's personal information storage system, to the greatest extent permitted by law. If you request to be forgotten, the Company will erase all of your personal data which it currently has. Moving forward, you will need to expressly consent to the collection of information again if you wish to do so in the future. Please note that if you request to be forgotten, your personal needs and preferences will disappear from SnowCloud's records in the future, and the website will not be tailored to best suit your needs. Should you wish to be "forgotten", please contact us at the provided contact information and we will respond to your request within fourteen (14) business days.

Use of Cookies.

We use cookies and similar tracking technologies on our website and when providing out services. For more information about how we use technologies and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall SnowCloud's total liability to you for damages, losses, and causes of action (whether in contract, tort (including but not limited to, negligence or otherwise) exceed the amount paid by you, if any, for accessing this site.

Breach of Data Storage.

While SnowCloud shall do everything in its power to protect all data, there is a chance that a breach may occur. If SnowCloud has a breach of data storage, we have an obligation to let the Customer and Guests know that a breach has occurred. SnowCloud adheres to a very strict and detailed Emergency Response Plan for any data breach which is outlined as follows: 1.) We shall determine the time of breach, what data was breached and the severity of the data breach; 2.) We shall call an emergency meeting including the Data Protection Officer and other relevant departments to discuss the necessary course of action; 3.) We shall determine how the data was compromised and take any and all necessary steps to correct; We shall discuss the breach and the corrective steps taken directly with any third parties and any individuals, as needed. Please contact privacy@snowcloud.io with any questions, comments or concerns.

Subject to Change.

This policy is subject to change and may be supplemented or modified by additional terms applicable between SnowCloud and an individual. We shall notify you immediately via email notification if any changes are made. Please ensure that all contact information remains up to date.

Contact For Inquiries.

SnowCloud welcomes your comments regarding this privacy statement and provides procedures for addressing inquires or challenges from individuals regarding SnowCloud's handling of personal information. You may withdraw your consent for use of personal information at any time, subject to legal or contractual restrictions and reasonable notice. If you have questions or concerns about our privacy policy or practices, please contact us.

By email: privacy@snowcloud.io

By phone: (201) 559-1158

By mail: Privacy Officer SnowCloud LLC, 112 Main Road, Suite 4, Montville, NJ 07045

Product Sales

Easily create, manage, and sell all your products online, onsite or in your custom resort guest app.

  • Design & build your Estore and App Store
  • Create your products
  • Apply accounting rules including: cash vs deferred revenue options
  • Set inventories and access controls
  • Manage taxes and any additional fees

Access Control

Validate, fulfill, and manage access for admission, rental, and lesson products all from a phone through our resort operator app.

  • Validate purchases and encode media with a phone
  • Allow for guest self-encoding
  • Allow guests to use their phone as their access media
  • Passive UHF RFID, NFC and BLE scanning options

Resort Branded Guest App

Allow your guests to use their phone as their media, interact, transact and control their entire onsite experience through our provided resort guest app.

  • Personalize to your resort/venue
  • In app resort product purchasing
  • Resort maps
  • Snow & weather reports
  • Mobile food ordering
  • In app purchasing for food, retail, access products or any product you choose
  • Customizable news feeds

Retail

Easily run your property's retail sales and management needs through our Retail Sales module.

  • Inventory management & control
  • Retail specific reporting
  • Mobile point of sales
  • Allow for in-app retail purchases
  • No peripheral hardware needed

Food & Beverage

Run your quick service, table-served, bar and other F&B needs through our easy-to-use Food & Beverage module.

  • Inventory management & control
  • Built in mobile KDS system
  • Mobile ordering & payments
  • Allow for in-app food & beverage ordering
  • Reservations & time-slot pick up appointments

Rentals

Manage your rental businesses including inventory control and time-slot based bookings through our Rental module.

  • Online collection of guest data
  • Mobile fulfillment
  • Automated DIN calculations
  • Allow for time-slot based arrivals and product sales
  • Inventory control and management
  • Rentals specific reporting

Lessons

Manage your lesson businesses including inventory and time-slot based bookings through our Lessons module.

  • Online collection of guest data
  • Mobile fulfillment
  • Online or in-app bookings
  • Built in team scheduler
  • Allow for in-app tipping and post lesson communication
  • Lessons specific reporting

Groups

SnowCloud allows you to seamlessly support and book the various groups that frequent your business.

  • Create custom group stores
  • Manage payment types: Accounts receivable, single purchase, individual pay
  • Control and manage group access
  • Customized group reporting

Mobile Management

Conveniently manage your business from anywhere. Get real-time reporting, content management tools and guest service tools available on any web-enabled device.

  • Invite team members and set access permissions
  • Access robust reporting and guest profile data
  • Manage guest service issues
  • Issue service recovery and promos
  • Update trail and feature statuses
  • Integrated charge back and fraudulent charge management tools

Waivers

With SnowCloud Cumulus you can collect waivers on 100% of your guests if you chose.

  • Manage waiver requirements at the product level
  • Ability to upload and apply multiple waivers for various product types
  • Access guest waiver data

CRM

Access your guest data and purchaser lists to use for tactical marketing campaigns.

  • CRM dashboard
  • Access robust guest reporting
  • Create and manage in-platform messaging and emails
  • Create and manage email marketing, SMS and trigger-based marketing campaigns

SnowPay Payments

SnowPay offers an accelerated online and on-property payment process that lets customers securely save their credit card and billing information. This can save your customers time when they check out using your resort branded app or if they use their media as a form of payment.

  • Easy set up
  • Accept multiple forms of payments: credit card, debit card, E Gift Cards, Apple and Google Pay
  • Payments automatically deposited into your account
  • Combat fraud with industry-leading in-platform fraud detection and chargeback dispute tools
  • Easily manage reconciliations and refunds
  • Allow for automatic recurring membership and other advanced payment structures
  • Certified PCI compliant payment processing

Powered by the #1 ranked payment processor in the world.

Managed Hosting

Our cloud-based solution offers the highest levels of online security and scalability.

  • Our hosting automatically scales resources based on your traffic demands
  • No onsite servers to maintain or protect
  • All data is safely stored on the cloud with real-time data back ups

Security

SnowCloud Cumulus offers world-class platform security and data protection.

  • Two factor authentication for all team member and guest account access
  • Data hosted and protected cloud with multiple real-time back ups
  • Certified PCI compliant payment processing and guest data protection
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