SnowCloud Cumulus Launch.

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May 1, 2023

SnowCloud Launches New Resort Operating Software SnowCloud Cumulus

Much-Anticipated Software to Debut at NSAA National Event

Montville, NJ (May 1, 2023) - After five years of designing, building, testing and refining SnowCloud's proprietary resort operating software, the company is excited to launch the most-updated version, Cumulus at the NSAA National Convention and Tradeshow this May 8-11 in Savannah, Georgia. Cumulus will officially be available to a select group of interested operators for onboarding this summer ahead of this coming winter season.

"SnowCloud's dynamic operating software represents a seismic shift in the resort industry, revolutionizing how these businesses operate and enhancing the guest experience beyond measure." says Jeff Boliba, COO of SnowCloud. "The capabilities of Cumulus are unparalleled, allowing resorts to scale operations in ways never before possible and unlocking new levels of efficiency and profitability. Our partner resorts will have a competitive edge that will not only improve their bottom line but will set them apart as leaders in the industry."

SnowCloud Cumulus is a resort operating platform, featuring an integrated system to run all aspects of your business. SnowCloud simplifies ticket sales, rentals, lessons, fulfillment, retail, and food and beverage management from one secure mobile platform. With easy-to-use tools for operators, SnowCloud eliminates the complexities of managing multiple relationships with vendors, freeing up valuable time to focus on enhancing the guest experience. The SnowCloud Cumulus platform allows guests to encode their own media or use their phone for lift access, make purchases, manage their accounts, and order food or retail items right from the Resort Branded Guest App. Operators can run their entire business from a smartphone with no need for additional hardware. Everything from opening and closing trails, checking real-time reporting, managing guest service issues, processing sales, encoding media, and access scanning can all be done from the SnowCloud Operator App.

"Working on SnowCloud has been some of the most exciting, challenging and fulfilling work I have done in my career." says Joe Hession, CEO of SNOW Partners and SnowCloud. "I truly believe that the interface of technology and the guest experience will be what drives our industry forward for years to come. SnowCloud gives operators the flexibility and power to make transformational changes in the ways that they run their business, and we can't wait to share it with the industry."

SnowCloud's resort operating platform has been used exclusively at Mountain Creek and Big SNOW American Dream in New Jersey since 2018. In this initial offering of SnowCloud Cumulus to other resorts and ski areas, SnowCloud is looking for a select group of operators to onboard this summer in advance of the upcoming winter season. We invite any operators who are interested in learning more or using SnowCloud to visit us at our booth at the NSAA Convention, or drop us a line through the contact form.

About SnowCloud

SnowCloud is a technology company founded by SNOW Partners in 2016. SnowCloud offers resort and amusement businesses a cloud-based enterprise software that allows operators to have a more dynamic and friction-free relationship with their guests. The development of SnowCloud has been guided by a unique blend of Lean Six Sigma strategy and Idealized Design, while harnessing ideas and inspirations from our industry partner resort teams and leaders.

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Product Sales

Easily create, manage, and sell all your products online, onsite or in your custom resort guest app.

  • Design & build your Estore and App Store
  • Create your products
  • Apply accounting rules including: cash vs deferred revenue options
  • Set inventories and access controls
  • Manage taxes and any additional fees

Access Control

Validate, fulfill, and manage access for admission, rental, and lesson products all from a phone through our resort operator app.

  • Validate purchases and encode media with a phone
  • Allow for guest self-encoding
  • Allow guests to use their phone as their access media
  • Passive UHF RFID, NFC and BLE scanning options

Resort Branded Guest App

Allow your guests to use their phone as their media, interact, transact and control their entire onsite experience through our provided resort guest app.

  • Personalize to your resort/venue
  • In app resort product purchasing
  • Resort maps
  • Snow & weather reports
  • Mobile food ordering
  • In app purchasing for food, retail, access products or any product you choose
  • Customizable news feeds

Retail

Easily run your property's retail sales and management needs through our Retail Sales module.

  • Inventory management & control
  • Retail specific reporting
  • Mobile point of sales
  • Allow for in-app retail purchases
  • No peripheral hardware needed

Food & Beverage

Run your quick service, table-served, bar and other F&B needs through our easy-to-use Food & Beverage module.

  • Inventory management & control
  • Built in mobile KDS system
  • Mobile ordering & payments
  • Allow for in-app food & beverage ordering
  • Reservations & time-slot pick up appointments

Rentals

Manage your rental businesses including inventory control and time-slot based bookings through our Rental module.

  • Online collection of guest data
  • Mobile fulfillment
  • Automated DIN calculations
  • Allow for time-slot based arrivals and product sales
  • Inventory control and management
  • Rentals specific reporting

Lessons

Manage your lesson businesses including inventory and time-slot based bookings through our Lessons module.

  • Online collection of guest data
  • Mobile fulfillment
  • Online or in-app bookings
  • Built in team scheduler
  • Allow for in-app tipping and post lesson communication
  • Lessons specific reporting

Groups

SnowCloud allows you to seamlessly support and book the various groups that frequent your business.

  • Create custom group stores
  • Manage payment types: Accounts receivable, single purchase, individual pay
  • Control and manage group access
  • Customized group reporting

Mobile Management

Conveniently manage your business from anywhere. Get real-time reporting, content management tools and guest service tools available on any web-enabled device.

  • Invite team members and set access permissions
  • Access robust reporting and guest profile data
  • Manage guest service issues
  • Issue service recovery and promos
  • Update trail and feature statuses
  • Integrated charge back and fraudulent charge management tools

Waivers

With SnowCloud Cumulus you can collect waivers on 100% of your guests if you chose.

  • Manage waiver requirements at the product level
  • Ability to upload and apply multiple waivers for various product types
  • Access guest waiver data

CRM

Access your guest data and purchaser lists to use for tactical marketing campaigns.

  • CRM dashboard
  • Access robust guest reporting
  • Create and manage in-platform messaging and emails
  • Create and manage email marketing, SMS and trigger-based marketing campaigns

SnowPay Payments

SnowPay offers an accelerated online and on-property payment process that lets customers securely save their credit card and billing information. This can save your customers time when they check out using your resort branded app or if they use their media as a form of payment.

  • Easy set up
  • Accept multiple forms of payments: credit card, debit card, E Gift Cards, Apple and Google Pay
  • Payments automatically deposited into your account
  • Combat fraud with industry-leading in-platform fraud detection and chargeback dispute tools
  • Easily manage reconciliations and refunds
  • Allow for automatic recurring membership and other advanced payment structures
  • Certified PCI compliant payment processing

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Managed Hosting

Our cloud-based solution offers the highest levels of online security and scalability.

  • Our hosting automatically scales resources based on your traffic demands
  • No onsite servers to maintain or protect
  • All data is safely stored on the cloud with real-time data back ups

Security

SnowCloud Cumulus offers world-class platform security and data protection.

  • Two factor authentication for all team member and guest account access
  • Data hosted and protected cloud with multiple real-time back ups
  • Certified PCI compliant payment processing and guest data protection
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